- Tue Feb 06, 2018 4:01 pm
#402211
Okay, my .02. I am new in a sense. I took lessons a few years ago and got my H2 in California.
Reading the entries here I see a lot of excuse making. One guy posted about customer service and several guys are giving excuses why it isn't their faults. Really? How many of you keep going to the same restaurant after you've received bad customer service? What if it is the only hamburger joint in town? Eventually you may decide you are only eating hamburgers in another town or not at all. Maybe you turn to tacos.
Making excuses isn't fixing the problem. Few people have tolerance for bad customer service. It gets old fast. Because you have a passion for something doesn't mean you won't stop doing it. There are other passions to be had. I have called several places for more lessons and either no call back or weeks down the road. Are they busier than Domino's? Probably not, but I'm sure excuses will be made for them.
This thread is Growing the Sport of HG not making excuses that won't help. Improve customer service. Period. Sometimes it's as easy as a phone call, or two, or three.
Although I enjoyed my time in the air and planned on going further with it, I'm not going to keep hunting for a place to get an instructor (wrong numbers, disconnected numbers, no call backs, sheesh).
What if the costs were less? Hmm. Wouldn't it be better to have more customers at a lower price than no customers? Remember the numbers are dwindling. You may think you will charge a certain rate on principle alone. Shoot yourself. Again, grow the sport. The more people flying the more it grows. Cost is a bit prohibitive for me since I can be certified in many other things for much less overall (including equipment).
I realize the age of the instructors is increasing, but you boys have to realize things are different now. The customers that are there have to be treated well, because we can grab a good taco anytime. Especially if that taco is less expensive than a hamburger.
I realize that many will race to post nonsense without considering what I've said. Take heart this was especially for you and I won't be reading your response. It is your sport, do with it what you will.
Reading the entries here I see a lot of excuse making. One guy posted about customer service and several guys are giving excuses why it isn't their faults. Really? How many of you keep going to the same restaurant after you've received bad customer service? What if it is the only hamburger joint in town? Eventually you may decide you are only eating hamburgers in another town or not at all. Maybe you turn to tacos.
Making excuses isn't fixing the problem. Few people have tolerance for bad customer service. It gets old fast. Because you have a passion for something doesn't mean you won't stop doing it. There are other passions to be had. I have called several places for more lessons and either no call back or weeks down the road. Are they busier than Domino's? Probably not, but I'm sure excuses will be made for them.
This thread is Growing the Sport of HG not making excuses that won't help. Improve customer service. Period. Sometimes it's as easy as a phone call, or two, or three.
Although I enjoyed my time in the air and planned on going further with it, I'm not going to keep hunting for a place to get an instructor (wrong numbers, disconnected numbers, no call backs, sheesh).
What if the costs were less? Hmm. Wouldn't it be better to have more customers at a lower price than no customers? Remember the numbers are dwindling. You may think you will charge a certain rate on principle alone. Shoot yourself. Again, grow the sport. The more people flying the more it grows. Cost is a bit prohibitive for me since I can be certified in many other things for much less overall (including equipment).
I realize the age of the instructors is increasing, but you boys have to realize things are different now. The customers that are there have to be treated well, because we can grab a good taco anytime. Especially if that taco is less expensive than a hamburger.
I realize that many will race to post nonsense without considering what I've said. Take heart this was especially for you and I won't be reading your response. It is your sport, do with it what you will.