- Tue Jul 18, 2017 6:22 am
#399664
I've only been flying for a couple of years now, but I've seen a trend in hang gliding related businesses that I've dealt with. Their customer service sucks.
Not all of them.
I've dealt with 6 hang gliding related businesses, and only 2 had good customer service. I work in a customer service business. If I provided the level of customer service that I've gotten from the other 4, I wouldn't have any customers left.
I am not a hard person to please. All I want is the product or service that I bought at the price I was told, within the time frame that I was told to expect. That's all. If you tell me it's going to take 4 months to deliver a product, and you deliver it in 4 months, that's great! I'm a happy customer. If you tell me 6 weeks and it takes you 4 months, that is REALLY BAD CUSTOMER SERVICE.
So, to all you hang gliding businesses out there. That is how you can grow the sport of hang gliding. Just do what you say you're going to do. That is all.
Not all of them.
I've dealt with 6 hang gliding related businesses, and only 2 had good customer service. I work in a customer service business. If I provided the level of customer service that I've gotten from the other 4, I wouldn't have any customers left.
I am not a hard person to please. All I want is the product or service that I bought at the price I was told, within the time frame that I was told to expect. That's all. If you tell me it's going to take 4 months to deliver a product, and you deliver it in 4 months, that's great! I'm a happy customer. If you tell me 6 weeks and it takes you 4 months, that is REALLY BAD CUSTOMER SERVICE.
So, to all you hang gliding businesses out there. That is how you can grow the sport of hang gliding. Just do what you say you're going to do. That is all.
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